Terms and Conditions
1. Definitions, scope and acceptance
All bookings are final: they cannot be cancelled or refunded, and the only flexibility we offer is a one-time rebooking to the next Event (sections 4 to 6). Please read these Terms before you pay.
1.1 These Terms and Conditions (the “Terms”) apply to every booking made through differentthings.info (the “Website”) with Different Vibes Limited, a company registered in England and Wales (company number 17532591, registered office 207 Regent Street, London, Westminster, W1B 3HH, England), trading as “Different Things” (“we”, “us”, “our”).
1.2 In these Terms: “Customer” or “you” means the person who makes a Booking and every traveller included in it; “Booking” means a confirmed order for a Package; “Package” means the trip option you select (for example the Four Star, Five Star or Dubai Marina Suite Package); “Event” means a trip departing on specific dates (for example Dubai, 25 to 30 November 2026); “Services” means everything we agree to provide under the Package; “Booking Confirmation” means our written confirmation of your Booking.
1.3 By submitting a booking request, paying, or travelling, you confirm that you have read, understood and accepted these Terms.
1.4 You must be at least 18 years old to make a Booking. If you book for other people, you confirm you have their authority to accept these Terms for them, and you are responsible for their compliance with these Terms and for all sums due.
1.5 These Terms are written in English, and the English version prevails over any translation.
2. The Services and the booking process
2.1 A quote request and the estimated total shown on the Website are not binding and do not commit either party. A binding contract is formed only when we have received your full payment and sent you a Booking Confirmation.
2.2 The Services are those described for your Package on the Website at the time of Booking. Flights are not included: you arrange and pay for your own flights and are responsible for arriving and departing in time for the scheduled transfers.
2.3 Accommodation is allocated by room type, not by specific room. Where a solo traveller books, we match them with a roommate of the same gender, and we may do so shortly before departure.
2.4 We may change the itinerary, the order, timing or provider of activities, and the hotel (to one of equal or higher category and comparable location) where reasonably necessary because of availability, weather, safety, or supplier or operational reasons. Such changes do not entitle you to a refund or compensation.
2.5 You must give us accurate names (exactly as in each passport), contact details and relevant medical or dietary information. A name change is possible only at our discretion, subject to supplier consent and an administration fee of 10% of the Booking price plus any supplier charges.
2.6 We may refuse or cancel a Booking, with a full refund of the amount paid, where it was made in error (for example a pricing mistake) or where we cannot provide the Services.
3. Prices and payment
3.1 Prices are quoted and payable in euros (EUR). The full price of the Booking is due at the time of booking. A Booking is not secured until payment has been received in cleared funds. Payments are processed by our payment provider, Stripe.
3.2 The price confirmed in your Booking Confirmation is fixed and will not be increased by us after confirmation.
3.3 Bank, card and currency-conversion charges, and any local fees or deposits charged directly by a hotel or supplier (such as tourism fees, incidentals or damage deposits), are not included unless stated and are payable by you.
3.4 Items not listed as included (including flights, travel insurance, visas, lunches and dinners, drinks, personal expenses, tips and optional extras) are at your own cost.
3.5 You agree not to initiate a chargeback or payment dispute for a Booking that was provided or was available to you as described in these Terms. If you do, we may submit these Terms, the Booking Confirmation and proof of service to your card issuer, and we may recover from you any resulting costs and fees to the extent permitted by law.
4. No cancellations and no refunds
4.1 Every Booking is final, non-cancellable and non-refundable. Once your Booking is confirmed, you have no right to cancel it or to receive a refund, in whole or in part, except where section 2.6 or section 9.1 applies or where the law gives you a right that cannot be excluded.
4.2 We commit to our hotels, transfer providers, yacht, vehicle and activity operators well before the Event, usually on non-refundable terms. For this reason we cannot refund you, whatever the reason for your cancellation.
4.3 No refund, credit or compensation is due if you cancel, do not travel, or do not use all or part of the Services for any reason, including: illness or injury, bereavement, work or family commitments, change of plans, visa, passport or entry problems, denied boarding or denied entry, missed, delayed or cancelled flights, late arrival, early departure, no-show, or travel advice issued by any government.
4.4 Unused or partly used Services (including meals, activities, transfers and nights) are not refunded.
4.5 The Services include accommodation, transport and leisure activities for specific dates. You therefore acknowledge that any statutory right to cancel a distance contract within 14 days does not apply to the Booking, as these Services are exempt from that right.
4.6 We strongly recommend that you buy comprehensive travel insurance covering cancellation, medical care and repatriation before you pay. Insurance is your responsibility.
4.7 Nothing in this section limits any right you have by law that cannot be excluded or limited by contract.
5. Unforeseeable events and force majeure
5.1 “Unforeseeable Event” means any event or circumstance outside our reasonable control, whether or not it could have been foreseen, including: airspace closures and flight cancellations or disruption; war, hostilities, terrorism, civil unrest, military or security incidents; government action, border closures, entry bans and travel advisories; natural disasters and extreme weather; epidemics and health restrictions; strikes; power, telecom or transport failures; and the failure or insolvency of a supplier.
5.2 An Unforeseeable Event does not entitle you to a refund or compensation, whether it prevents you from travelling, delays or shortens your trip, or prevents or alters all or part of the Services. We must settle accommodation and other supplier costs independently of these events, so we cannot return the price paid.
5.3 Your journey to and from the destination is not part of the Package: you arrange it yourself and we have no control over it. Airspace closures, flight cancellations or delays and any other event that affects only your own travel therefore do not affect the Services, which remain available to you, and you are treated as a no-show under section 4. If an Unforeseeable Event affects the Services at the destination itself, we will use reasonable efforts to provide the Services or reasonable alternatives, but we are not obliged to do so, and section 5.2 applies.
5.4 Any extra costs caused by an Unforeseeable Event, including replacement flights, additional nights, re-routing, medical care, repatriation, food and local transport, are your responsibility. Please make sure your insurance covers them.
5.5 If we have to cancel the whole Event because of an Unforeseeable Event, you are entitled to the rebooking described in section 6.4 and to nothing else.
5.6 Activities such as quad biking, jet skiing, the desert safari and the yacht party depend on weather and safety conditions. The operator or we may modify, shorten, replace or cancel them at any time. We will offer a comparable alternative where reasonably possible, and otherwise no refund is due.
6. Rebooking to the next Event
6.1 If you cannot attend your Event, you may ask us to move your Booking to the next scheduled Event, once and only to that Event. We do not offer rebooking to any later Event or cash refunds in place of it.
6.2 Send your request to hello@differentthings.info at least 14 days before departure. Rebooking is subject to availability and our written approval, and may carry an administration fee of 10% of the Booking price.
6.3 If the price of the next Event or Package differs, you pay the difference. If it is lower, the difference is not refunded. The value of your Booking has no cash value and cannot be exchanged for money.
6.4 If we cancel an entire Event (for any reason, including an Unforeseeable Event), we will move your Booking to the next scheduled Event on the same terms, without a fee. This is the only remedy available to you.
6.5 Once rebooked, the Booking is subject to the same rules as a new Booking: it cannot be cancelled, refunded, or rebooked again. If you do not travel on the next Event, the Booking is forfeited.
6.6 The rebooked place is personal to you and cannot be transferred to another person without our written consent.
7. Customer obligations, travel documents and conduct
7.1 You are solely responsible for valid travel documents. Check passport validity (at least 6 months on arrival in the UAE), visa and entry rules for your nationality, and any health requirements. If you are refused travel or entry, section 4 applies.
7.2 You must be fit to take part in the activities, follow all instructions and safety briefings, and meet any age, weight, health or licence requirements set by the operator. You must tell us in advance of any medical condition or dietary requirement that could affect your participation.
7.3 Activities such as quad biking, jet skiing, desert driving, boat trips and luxury car experiences involve real risk of injury. You take part at your own risk, and you may be asked to sign the operator’s waiver. The operator may refuse participation without refund.
7.4 You must respect the laws, customs and dress code of the UAE, including rules on alcohol, drugs, public behaviour, photography and respectful dress in malls and mosques. Local penalties for breaking these rules are your responsibility.
7.5 You must be punctual for transfers and group activities. We are not obliged to wait for late travellers, and a missed service is not refunded.
7.6 We may remove any person from the trip, without refund or compensation, if their conduct endangers, disturbs or offends other people, staff or suppliers, or breaks the law. You are liable for any damage you or your group cause.
7.7 Photos and video are taken during the trip. We may use them for promotion unless you tell us in writing before departure that you do not agree.
8. Third-party suppliers and accommodation
8.1 Hotels, transfer companies, yacht, vehicle and activity operators and other suppliers are independent businesses. We choose them with reasonable care, but they act under their own terms and we do not control how they operate.
8.2 Accommodation is reserved by us in advance and in your name on terms that do not allow us to cancel or recover payment. Hotel rules (check-in and check-out times, deposits, incidental charges, age limits, damage policy) apply to you directly.
8.3 Room features, view, floor, bed configuration and similar details are subject to the hotel’s availability and are not guaranteed.
8.4 If a supplier fails to provide a service, we will reasonably help you to seek a remedy, but we are not responsible for the supplier’s failure except as set out in section 9.
9. Liability and limitations
9.1 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be excluded by law.
9.2 We will provide the Services with reasonable skill and care.
9.3 Subject to section 9.1, we are not liable for: acts or omissions of suppliers or other third parties outside our control; Unforeseeable Events; your own flights or other transport and any loss from missing them; loss of or damage to personal belongings, money or documents; illness or injury arising from your participation in activities beyond our negligence; or any indirect or consequential loss, loss of profit or loss of opportunity.
9.4 Subject to section 9.1 and to the extent permitted by law, our total liability to you for any claim relating to a Booking is limited to the price you paid for that Booking.
9.5 If you have a complaint, tell us and the relevant supplier on the spot so it can be put right, and confirm it in writing to hello@differentthings.info within 14 days after the end of the trip. We will reply within 30 days.
10. Data protection, general terms, governing law and contact
10.1 Personal data. Different Vibes Limited is the controller of your personal data. We use it to run your Booking and share the necessary details (such as names and passport data) with hotels, transfer and activity providers. Payments are processed by Stripe (our payment provider), and the Website is hosted by Rackhost (our hosting provider); each has access only to the data it needs for its role. Our Privacy Policy sets out the details and your rights under UK and EU data protection law.
10.2 Intellectual property. All content, images and branding on the Website belong to us or our licensors and may not be copied or used without our written permission.
10.3 Changes. We may update these Terms. The version in force when you made your Booking applies to it.
10.4 General. These Terms and your Booking Confirmation are the whole agreement between us. If a provision is invalid, the rest stays in force. A failure to enforce a right is not a waiver. Nobody other than you and us has rights under these Terms under the Contracts (Rights of Third Parties) Act 1999.
10.5 Governing law. These Terms and any dispute arising from them are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer living in another country, you also keep the mandatory consumer protections of your country of residence and may bring a claim in its courts.
10.6 Contact. Different Vibes Limited, 207 Regent Street, London, Westminster, W1B 3HH, England, company number 17532591. Email: hello@differentthings.info.